Policies — Outlaw Aquatics

All live livestock is guaranteed to arrive alive when shipped via USPS Priority Mail or Priority Mail Express.
In the event of a DOA (dead on arrival), photographic evidence must be submitted within 2 hours of the confirmed delivery time.
We will issue a store credit or replacement at our discretion — not a cash refund.
The guarantee is void if the buyer was unavailable to receive the package, chose a slower shipping method, or the package was delayed due to circumstances outside our control (weather holds, carrier error after acceptance).

Livestock ships Monday through Wednesday only, to ensure packages do not sit over the weekend.
Heat packs are included when temperatures at the destination are below 50°F. Cold packs are included above 85°F. These are included at no extra charge.
All animals are bagged and boxed appropriately for their species and travel time.
Buyer is responsible for providing an accurate shipping address. We are not responsible for packages delivered to a wrong address due to buyer error.
Local pickup is available — contact us to arrange a time.

Payment is required in full before any animal is held or shipped.
We accept PayPal, Venmo, and Cash App. Personal checks are not accepted.
A 48-hour hold may be placed on an animal upon payment of a non-refundable deposit equal to 25% of the purchase price.
Cancellations after payment forfeit the deposit.

All sales are final on live animals. No returns are accepted once an animal has left our care.
Dry goods (supplies, substrates, etc.) may be returned within 14 days in unused, original condition.
Refunds on dry goods are issued minus original shipping costs.

All animals are observed for a minimum of 7 days before listing and confirmed feeding prior to sale.
We do not knowingly sell sick animals. If an animal displays illness symptoms within 48 hours of arrival, contact us immediately with documentation.
We are not responsible for illness caused by improper water parameters, inadequate quarantine, or introduction to an infected system.

Shipping & Policies